Check that the power adapter is properly connected to
the monitor.
Check that the power cord is properly connected to the
power adapter.
Check that the power cord is properly connected to the
power outlet.
Check there is electrical power coming from the power
outlet. Use another device to check for power.
No picture
The LED power indicator is orange
Ensure the computer is not in power saving mode. (Move
the mouse or press a key on the keyboard to wake up the
computer.)
Check that your computer or video source power switch
is in the "ON" position.
Check that the video signal cable is properly connected.
Image or text is not smooth
Ensure that the resolution of the video signal is 1024
by 768 for 15" displays and 1280 by 1024 for 17"
and larger displays.
Press the
button exceeds 1 second to run automatic adjustment.
Adjust Clock and Phase in the OSD menu to fine tune. (Please
refer to the "Customizing Your Monitor" section
of this user manual for details.)
Screen image is not centered properly
Some lines are missing
Press the
button exceeds 1 second to run automatic adjustment.
Adjust H. Position and V. Position to fine tune. (Please
refer to the "Customizing Your Monitor" section
of this user manual for details.)
There are tiny red, green, blue or black dots on the screen.
The TFT LCD panel consists of millions of small transistors.
Defective transistors will each cause a missing red, green,
or blue dot.
1.
What is the optimum resolution setting for my monitor?
An LCD monitor has a fixed number of pixels. If it receives a signal
lower than its native resolution it must be scaled up in size through
interpolation with an image scaler. For optimal performance the monitor
should be run at its native resolution:
LCD monitors native resolution:
1024 by 768 for monitor size 15"
1280 by 1024 for monitor sizes: 17", 17.4", 18", 19"
1600 by 1280 for monitor sizes: 20.1" and larger
2.
How do I contact AG Neovo Technical Support?
You may contact AG Neovo Technical Support by submitting your question
through the contact
page.
3.
Where can I get the latest drivers that support Win NT/2000 and Win
XP?
You can download the latest drivers from the download
page.
4.
The AG Neovo website does not show the specific driver for my monitor
and operating system. What should I do?
For Windows 95 and higher you can use the plug and play drivers included
with the operating system.
5.
Is my monitor compatible with Macintosh computers?
Yes, all AG Neovo monitors are compatible with Macintosh computers
through the VGA port or through the DVI port for those monitors with
digital inputs.
You may need to obtain either a VGA to Mac adaptor or a DVI to ADC
adaptor. There are no software drivers necessary for the Macintosh.
6.
What is the proper care for cleaning for my monitor?
For AG Neovo monitors with exclusive NeoV Optical Glass Technology
and the hardened glass exterior, you can use commercially available
computer screen cleaners or optical lens cleaners e.g. for sunglasses
and buff with a soft cloth. A damp cloth with mild soap can also be
effective, but no abrasive cleaners. We also do not recommend frequent
use of Ammonia based household cleaners as they may damage the optical
coatings on the display.
For AG Neovo monitors without exclusive NeoV Optical Glass Technology,
use only cleaning products specifically designed to clean LCD monitors
and do not apply heavy pressure when cleaning the surface.
7.
What is the one touch Auto-adjust function?
In analog mode running through the VGA port, the auto adjust function
re-calibrates the to factory defaults and re-centers the image in
the middle of the screen by controlling the scaling, comparing internal
clocks to the input video and synchronization.
8.
Why doesn't the one touch Auto-adjust work in DVI mode?
The auto adjust function is designed for analog mode running through
the VGA port only. Digital inputs do not require this re-calibration.
9.
Does my monitor support both NTSC and PAL video standards?
Yes. Models equipped with video-in feature (S-video, CVBS or Component
video adaptors) will support both NTSC and PAL and other major video
standards. For details, refer to product specification for each model
located in your user manual.
10.
How do I toggle between input signals with my AG Neovo TV-01 TV tuner?
For S-15V and M-15V, you can use the toggle switch on the AG Neovo
TV-01 tuner's remote control to toggle between video and pc signals.
For all other models with video inputs, you will need to use the On
Screen Display Menu (OSD) to select the input signal manually.
11.
Is image burn-in permanent on LCD monitors?
No, unlike CRT monitors, image burn-in is not permanent on LCD monitors.
Just turn the display off for an extended period until the image disappears.
Screen savers can prevent this temporary burn-in effect.
12. How do I transfer files?
Transfer the photos to the memory card using a Memory Card Reader or Transfer the photos from a PC using a USB cable.
13. What memory cards are compatible with the Digital Photo Frame?
14. How can I quick-charge my Digital Photo Frame?
Charge it with the system in OFF status. Digital Photo Frame will be charged in 3.5 hours when system is OFF.
15. Will the LCD screen be damaged if I keep showing the same photo for a long time?
Digital Photo Frame can display the same photo continuously without any damage to the LCD screen because it has the protect mode to avoid burning mark.
16. Is the LCD screen touch-enabled?
The LCD screen is not touch-enabled. Please use the keys in the right side or under side to control Digital photo Frame.
17. Can I use Digital photo Frame to delete photos on memory card or camera?
No, it does not support operations to delete photos on external devices such as a memory card.
B. Our Digital Photo Frame no support link to camera.
18. Can I print photos from Digital photo Frame?
No, it does not support direct photo printing.
19. Can I insert multiple memory cards?
Yes. Turn on the unit before you insert any card. The screen will show what types of memory cards are in the slots. Please use the keys in the right side or under side to control Digital photo Frame.
20. Can I increase the memory size to store more pictures on my Digital photo Frame?
No. The internal memory of Digital photo Frame is fixed and cannot be expanded. However, you could switch between different photos by using different memory cards on Digital Photo Frame. Please note that photo rotation and slideshow orientation features are supported for photos stored on memory cards.
21. Why doesn't my Digital photo Frame show some of my photos?
Digital cameras take photos and store them in JPEG format according to camera industry standards. Digital Photo Frame is designed to show photos following the same industry standards. Some images, such as web images, scanned images, or photos in RAW format from professional cameras, are not stored according to camera industry standards and therefore cannot be correctly displayed on Digital photo Frame. Please use PC applications to convert such images into standard JPEG format for Digital photo Frame.
22. How to clean the panel?
Clean the cabinet and controls with a soft cloth lightly moistened with a mild detergent solution. Do not use any abrasive materials or solvents such as alcohol or benzene.
button exceeds 1 second to run automatic adjustment.